St. Charles Bend Quality Reports

Quarterly Community Update
(March, 2008)

This website is one avenue for CHC's "transparency commitment" to keep the public informed about what we do well and also where we need to improve.  We will use the best data we have available and focus whenever possible on standard national metrics that provide regional and national comparisons. This website will be under constant construction as we add more and more information, update data periodically, and refine our reports to best meet your needs.

What's new this quarter? 

• Patient satisfaction: updated with 4^th quarter 2007 data. Added home health satisfaction scores. Added a preview of SCMC-Bend's national hospital patient satisfaction comparisons that will be posted in late June on www.hospitalcompare.hhs.gov.

• Heart attack, heart failure, pneumonia, and surgical care: updated with 3^rd quarter 2007 data.
• Hospital-acquired infections: updated with 2007 data.

Summary Performance Scorecard

Area (click area to go to report)	Exceeding National Average?	Improving (or at top)?	Meeting our STRETCH target?
Quality
Heart attack care
Heart failure care
Pneumonia care
Surgical care
Cancer care
Safety
Infection prevention	No data available
Service
Inpatient satisfaction
Outpatient surgery satisfaction
ER patient satisfaction
Home Health
Value
Hospital charges	Please visit: www.orpricepoint.org