Emergency Department Frequently Asked Questions

When should I go to the Emergency Department?

The American College of Emergency Physicians (ACEP) offers a list of warning signs that indicate a medical emergency. They include:

• Difficulty breathing or shortness of breath

• Chest or upper abdominal pain or pressure

• Fainting, sudden dizziness, weakness

• Changes in vision

• Confusion or changes in mental status

• Any sudden or severe pain

• Uncontrolled bleeding

• Severe or persistent vomiting or diarrhea

• Coughing or vomiting blood

• Suicidal feelings

• Difficulty speaking

How can I tell if my child needs to go to the Emergency Department?

Children may display different symptoms than adults, according to the ACEP. Symptoms that are serious for a child may not be as serious for an adult. Children may also be unable to communicate their conditions. Always get immediate medical attention if you think your child is having a medical emergency

How long will I wait to see a doctor?

Your wait time will depend on how serious your injury or illness is. The St. Charles Redmond Emergency Department follows a five-level triage system. Upon their arrival, patients are assessed to determine the severity of their illness or injury. The most critical patients will be seen first.

When do I pay for my treatment?

The St. Charles Redmond Emergency Department will screen and stabilize all patients who come to the Emergency Department, regardless of ability to pay, in accordance with the Emergency Medical Treatment and Active Labor Act. Once a patient is stable and there is no longer an emergency, insurance and payment information will be collected. Financial counselors are available in the Emergency Department to assist patients and their families with payment options. General billing questions or concerns may be directed to our Patient Accounts Department at (541) 388-7750.

Can I have visitors in the Emergency Department?

Visitors must receive permission from the patient’s nurse and must follow the Emergency Department Visitor Guidelines.

What should I do after I leave the Emergency Department?

Patients will receive instructions for aftercare when they are discharged from the Emergency Department. Treatment received at the Emergency Department is on an emergency basis only. It is important for patients to follow up their care with a doctor. If you are unable to get in to see the physician you were referred to and your condition worsens or you have additional concerns, you may call or return to the Emergency Department.